Overview

There are several circumstances that you would require you to re-enter your Salesforce credentials into your HubSpot account. 

• You changed the password, email, or security token of the Salesforce integrated user.
• The Salesforce password of the Salesforce integrated users expired. 
• A HubSpot user in your organization removed the correct credentials from the Salesforce integration settings screen within HubSpot. 

Note: The security token is reset automatically with a Salesforce password change. Shortly after changing your password, your new security token will be emailed to you by support@salesforce.com. if your HubSpot > Salesforce integration user is the same user as any of your other Salesforce integrations, you will need to update the credentials in those systems as well. 

Click here for Salesforce's instructions on resetting your Salesforce password. 

Click here for Salesforce's instructions on resetting your Salesforce security token.

What you will need to re-enter or update your Salesforce credentials in HubSpot

1. Access to a HubSpot Administrator user account.

2. Access to the Salesforce account and email inbox of the previously integrated user. 
   OR 
   Access to a Salesforce administrator account and email inbox of a new integration user. 

Re-enter your credentials

Log into your HubSpot account and go to Settings > Salesforce.com Integration and click on the Remove button.



Re-enter your Salesforce Username (email address you use to log into Salesforce), password, and security token and click the Save button.

Note: You might have to manually dismiss the error message if it remains on the page.

You have finished updating your credentials.